Repair Services - Adams Aviation

Adams Aviation Repair Centre

The Adams Aviation has specialists in communication headsets and pilot helmets with many years of experience in the business; we have repaired, modified and rebuilt virtually every type of aviation headset and helmet in use, supporting a wide range of customers, ranging from Police Air Support and Air Ambulance, SAR heli-operators and Private Pilots, ensuring their equipment meets the highest standards of performance and reliability. Our ISO9001:2015 and CAA Part 145 accredited repair centre stands as a cornerstone in providing indispensable services to airlines, specialising in the maintenance of headsets and essential equipment such as ELTs.

In addition, we cater to ground support companies by supplying ground mechanic headsets and a wide array of high visibility extension leads. Complementing our offerings, we provide comprehensive after-sales support, ensuring that our customers derive maximum utility from their investments. Building upon this foundation of success, we have leveraged our extensive experience and deep industry knowledge to broaden our scope of services. Presently, we proudly offer tailor-made solutions including bespoke leads, adaptors, waterproof looms, and an advanced active noise reduction system designed specifically for Alpha helmets. This cutting-edge technology not only delivers superior noise reduction performance but also enhances speech intelligibility and wearer comfort. It serves as an effective measure against the pervasive and potentially hazardous levels of noise encountered in modern civil and commercial helicopters and other aircraft.

We understand the importance of controlling costs without compromising on quality and we are currently offering a FREE INSPECTION.

Please note that we do not provide quotations until the item(s) have been fully inspected by one of our technicians.

Our Opening Times: 9am to 4pm, Monday - Friday.

If you need to visit us in person, our Repair Centre is located at Aeropia House, 2 Kelvin Lane, Newton Road, Crawley, RH10 9TY, and we welcome walk-ins during our operating hours.

REPAIR FORM

Please download and complete our REPAIR FORM; listing your full name, address details, contact telephone number and email address, and that the form be sent with the item. An Address Label will be included and is required to be attached to your parcel. When sending the parcel it is advisable to insurance it and request a tracking ID number. We are not responsible for your Item until it has safely arrived at our facility and been signed for by a member of our staff.

REPAIR PROCESS

Upon receipt of your headset, it will be booked into our system and if it is still under warranty will be repaired free of charge. If your headset is out of warranty a formal quotation will be sent to you via email. Once we have received your approval in an email and payment has been processed, we aim to complete the repair within 7-10 working days depending on parts availability, though during busy periods such as June, July and August, please be aware that our turnaround times for repairs can take longer. Your repaired headset will be returned to you using DPD.

Authorised Warranty and Non-Warranty Repair Centre for David Clark

Adams Aviation holds the prestigious designation of being an authorised service centre for David Clark, reflecting our commitment to excellence and adherence to the highest industry standards. This authorisation positions us as a trusted entity capable of handling the David Clark general aviation headsets with precision and care. Our repair processes include rigorous testing and quality assurance measures to guarantee the reliability and safety of each repaired headset.

REPAIR CAPABILITY LIST

We have the capability to support the full range of David Clark H-Series aviation headsets:

H10-13.4	H10-13H	H10-13N	H10-13HXL	H10-13S	H10-13X	H10-20	H10-26
H10-30	H10-36	H10-56	H10-60	H10-66	H10-76	H20-10
H3312	H3332	H3335	H3530

We can also support the David Clark DC PRO-2 passive headsets.

43106G-01 - Twin Plug

43106G-02 - XLR5

Please note that we can not support the Active Noise Reduction version of the DC PRO Series 2. These headsets need to be sent directly to David Clark in the United States.

SUPPORTED COMMERCIAL DAVID CLARK HEADSETS

The Adams Aviation Repair Centre is now able to support the David Clark DC ONE-X and DC PRO-X2 Active Noise Reduction (ANR) headsets. In some cases, these headsets may need to be sent to the dedicated David Clark repair centre in the United States for specialised servicing. Adams Aviation will handle this process free of charge. The U.S. repair centre is equipped with advanced tools and staffed by skilled technicians trained to manage the intricate requirements of these headsets, ensuring any issues are thoroughly resolved to maintain their performance and extend their lifespan. We appreciate your understanding and patience in these cases.

Support Commercial David Clark headset:

43102G-01	43102G-02	43102G-06
43105G-01	43105G-02	43105G-04	43105G-07	43105G-10

SUPPORTED LIGHTSPEED HEADSETS

We have the capability to support the full range of Lightspeed aviation headsets which includes:

Lightspeed Delta Zulu ANR Headset

Zulu 3 ANR Headset

Sierra® ANR Headset

WARRANTY INFORMATION

How long is the length of your headset warranty?
Most Lightspeed Aviation products come with a 5-year warranty. The Zulu 3 comes with a 7-year warranty.

How do you know if your headset is in warranty?
By registering your serial number to your Lightspeed Aviation account, you can visibly see your headset warranty start date.

When does your warranty start?
Your warranty coverage starts from the date of purchase. If you don’t have the receipt and are not sure how long you have had the headset, you can find that out in Your Account after registering your serial number or contact customer service at support@lightspeedaviation.com.

WARRANTY AND NON-WARRANTY REPAIR GUIDELINES FOR BOSE

At Adams Aviation Repair Centre, we provide expert non-warranty repair services for Bose A20 and ProFlight headsets.

Please note that we do not provide quotations until the item(s) have been fully inspected by one of our technicians.

Repair Centre Limitations

As an authorised Bose repair centre and supplier, we do not sell individual spare parts for Bose A20 and ProFlight headsets. This includes:
- Upper and Lower Leads
- Microphones, Boom Arms
- Battery Control Boxes, Ear Cups, Headbands
- Any other Bose A20 or ProFlight components

Warranty and Shipping

3-Month Warranty: All non-warranty repairs include a 3-month warranty covering the specific repairs and parts replaced by Adams Aviation.
Shipping Costs: Customers are responsible for shipping cost to our repair centre. For warranty repairs, Bose will only cover return shipping if the repair falls under warranty coverage.

For repair estimates and further assistance, please contact our customer support team directly.

Talk to our Repair Team

Our Repair Centre is open and ready to assist you from 9am to 4pm, Monday through Friday. You can call us during these hours to speak with one of our friendly and knowledgeable representatives. If you prefer, you can also send us an email with your query or request, and we will respond as promptly as possible.

Email: repairs@adamsaviation.com

Tel: +44 (0) 1293 459 595

If you need to visit us in person, our Repair Centre is located at Aeropia House, 2 Kelvin Lane, Newton Road, Crawley, RH10 9TY, and we welcome walk-ins during our operating hours.

Aviation Headset Repairs

Active Noise Reduction

Bespoke Adaptors & Leads

ELT Programming

David Clark Warranty Repair Centre

Telex Airman Headset Repairs

Lightspeed Warranty Repair Centre

Bose Warranty Repair Centre